| Learn
why trying to "sell" dentistry to patients is the WORST
thing you can do.
You want to make
more money, but do you want to be seen as an ethical professional.........or
a used car salesman?
From Stephen Hudson BDS, MFGDP, DRDP
Wednesday, 10.41 PM
Dear Friend
I am going
to tell you something that might shock you. You are tens of
thousands of pounds poorer than you should be............and you
don't even know it. What if I told you that many of your patients
actually wanted to give you money for treatment you didn't even
know they WANTED? Would you be surprised? Would you
be angry? I know I was when I discovered this fact.
And you thought Mr's Smith just NEEDED a scale and polish.
There was, and still is, one BIG problem with most
dental schools. They
teach you how to look after teeth, but very rarely do you get taught
the psychology of patient care. And because
we were taught by academics, it was very rare to meet someone who
knew how to explain treatment options to patients (in a manner that
was ethical and in the patients best interests). This is why
many of you are struggling. You don't have the skills necessary
to increase your income and make your job easier. If you did,
you wouldn't be sat reading this.
As a profession, we are relatively poor at letting
our patients know what we can do for them, because we haven't been
taught how. We haven't been taught how to build up a relationship
with our patients so that they ask us for the treatment
that they WANT. Too often we try and sell
treatment to patients, only to find they have no desire for what
we propose, because they often feel that they are being sold.
They say things to you like:
- I'll think about it....
- I'll let you know....
- Maybe next year....
- I'll have to ask my spouse....
- I don't see a need....
You know the patient needs what you are offering,
and you know that they can benefit from it, but for some reason
they do not buy.
The big problem is that, when you look in a patients mouth, you
say to yourself "Ah, Mr X NEEDS a crown". We then
convey this information by saying "YOU NEED........"
The basic flaw with this is quite simple.
People don't buy NEEDS,
they buy WANTS.
If the patient has a tooth that hurts on chewing, he doesn't NEED
a crown. He needs a tooth that doesn't hurt, and this can
quite easily be accomplished by extracting the tooth. What
you feel the patient needs may be a thousand miles away from what
the patient WANTS. Until you learn to illicit what the patient
WANTS, how can you possibly know what to offer them. Until
you can find what the patient WANTS, you do not
have their consent for treatment. If you give all the options
and the patient chooses an extraction, then that is their choice.
But it's still not that easy. People
don't want dentistry, they want what dentistry can produce:
-
People don't want bleaching - they want white teeth
-
People don't want crowns - they want teeth that don't
hurt when they chew
-
People don't want white fillings - they want their teeth
to look like teeth
-
People don't want periodontal treatment - they want gums
that don't bleed
-
People don't want root fillings - they want to save their
teeth and be out of pain
-
People don't want dentures - they want to replace their
smile and be able to eat.
Until you can learn to find
out what a patient truly wants, your earning potential will be capped
at its present unfavourable level. You will be stuck in a
drill, fill and bill mentality, which is no good for you, and no
good for your patients. You will be working harder, and longer,
for what appears to be less and less money. If you are going
to teach your patients to tell you what they want, you need to learn
certain skills. This is what my effective dental sales system
is all about.
I was not good at "selling"
simply because I was trying to sell. In fact the number of
private crowns I did a month could be counted on 1 finger.
So what happened?
I got angry
I was fed up selling myself short,
knowing that I was worth much more. I was fed up with patients
choosing treatment based on price and not quality. So I did
something about it. Ii went on some courses, read some books,
and developed an ethical system that I could apply to any practice.
Let's have a look at some of the results:
- I don't have an overdraft facility on
my practice
- Roughly 60% of my amalgams are now private
bonded fillings
- I have a 2 week waiting list for treatment
at most
- I give my patients all the options for
treatment, regardless of their apparent social status
- New patients are accepted only if they
are referred by other existing patients
I don't tell you this to impress you. I tell
you this to impress upon you that there is perhaps
a better way. Be your practice NHS or private, just imagine
what your earning potential could be. YOU decide now how much
you want to earn and how hard you want to work. According
to the Inland Revenue, the average UK dentist makes about £65,000
(about $100,000). And most dentists are killing themselves
to make that. You were not meant to work 6 days a week.
£65,000 is not enough.
You think 5 years at dental school and the stresses associated with
the job are worth that. A recent poll by the magazine
private dentistry put the average income of the UK private
dentists polled at over £110,000 (about $150,000).
Now that's more like it don't you think. Whatever you do,
don't think about what you could spend that extra money on.
Don't think about the new car you could drive, or the equipment
you could buy Don't think of the changes you could make to
your practice, or the improved techniques you could offer to your
patients. Don't even, for a second, imagine the holidays you
could go on. I wouldn't want you to get excited about the
prospect of making more money, ethically, and in a way that the
patients will thank you for.
Effective Dental Sales System
Downloadable
to your PC in PDF format
What you will learn?
- How to build Rapport with people, and
thus establish trust
- How to identify a patients wants
- How to prepare yourself for the patient
consultation
- How to answer objections so that the
patient chooses the treatment that is right for them
- How to ask for referrals and testimonials
- How to make sure the treatment you are
offering is right for the patient
- How to get your patients to write you
testimonials
- Why people put off treatment, even though
it is obvious to us that they need it
The biggest problem you will
encounter is yourself. When you take what
I have to offer on board, you will find yourself fighting your old
habits. Some people will buy this, try it for a few days,
then give up. Others won't even try it. They will get
to work, all raring to go, and before they know it they will be
back to where they were.
But that isn't you is it? You know that just
buying this system isn't enough. No, you already realise that
you will have to slowly change the structure of how your patients
are booked in . And I will give you your first clue......you
cannot build good patient communication in a 5 minute check up slot.
You need at least 20 minutes. There, I give that to you free
of charge.
Let's have a look at the
kind of information that you will find in this system. The
following is an example of the information you will have access
to when you sit back feeling good about your purchase:
"Be
the "Nice Guy"
Most
patients want their dentist to be pleasant, witty, competent, hygienic
and reassuring. This is not much to ask now is it? People do not
want a grumpy dentist, it's that simple. And they might not like
what we do, but that doesn't mean that they cannot like us. So when
the patient says "I don't like dentists", ask yourself why they
are saying this. It is not a blatant attempt to piss you off. It
is usually because they are afraid of you, and find it difficult
to relate this fear. They are trying to say "Hey, I need you to
know I am really not looking forward to this." But instead they
choose a method of communication that sometimes aggravates the very
person they don't want to aggravate.
So
how do we come across as a nice person? Well, there are several
very simple things you should do, all of which will help build rapport.
- Smile.
Put the biggest, cheesiest grin you can muster on your face. The
patient walking through that door could be worth five thousand
pounds to you. So the least you can do is offer them a smile.
This means you and your assistant won't be wearing masks when
the patient comes in. Any protective eyewear should also be discarded.
Let people see what you actually look like.
- Introduce
yourself, and introduce your assistant. People want to know your
name. They want to know that the person treating them is a human
being and not an automaton.
- Use
the patients' name, and use it often. People like to hear their
name used. It will indicate that you have taken an interest in
the patient, and gives the impression that you care about them.
- Look
them in the eye. You are not selling dodgy watches. You are selling
your outstanding clinical services. As such, you need to come
across as being trustworthy, which can be helped by maintaining
eye contact. Remember, if you are a crook, people will soon
find out. You have to be worth what you are charging.
- Face
the patient when speaking to them. Also, when they finish speaking,
pause in case they are simply gathering their thoughts. This helps
avoid interrupting them in mid flow.
- Ask
lots of questions about "them". Ask them what they do, where they
live, what excites them. People like to talk about themselves
and what they are interested in. Questions allow you to centre
the conversation on the patient. It helps build up a relationship.
- Pay
the person a sincere compliment. Follow it up with the word "because"
and then a believable reason for your compliment.
Remember
that people buy from friends. Now really, is any of this so hard
to do? No, of course not. But how many dentists do this? You tell
me.
And
rapport extends past the first appointment. You have to remember
who they are. So write a few comments in the patient's notes. If
they are of on holiday, remind yourself to ask them how their holiday
was. It is in your best interest after all. Patients are not just
teeth. We spend hours a day looking into peoples mouths, often forgetting
that the mouths are connected to human beings with worries and fears.
If you treat the whole person, and build a good dentist patient
relationship, they are:
- More
likely to like you
- More
likely to trust you
- Less
likely to abuse your time by failing appointments
- More
likely to forgive you should something go wrong
- More
likely to refer other patients to you
- More
likely to buy your treatment recommendations
Doesn't
this sound worthwhile?"
So
what does it cost?
There are now several courses on dental sales run
across the country. These usually take up several days and
can cost up to £600. The problem is, if you don't use
the information given, then this is £600 wasted.
However, what I am offering is a
system you can incorporate into your own practice for a fraction
of the price. You can take the information you think is relevant
and discard the rest. In my opinion, this gives you all the
information you need to incorporate your own effective sales system.
And by role playing with your staff, you can hone your skills
before trying them out on your patients.
The price I ask is £52.17.
By using the button below, you can learn how to enhance you communication
skills in an ethical manner.

But
wait, there's more
Buy the Dental Sales System and
get a special bonus:
Techniques for unconscious
persuasion
Learn the subtle language that can be used to get
people to do what you want (this is for your own personal interest.
It is not advised that you use these techniques on your patients).
With a bit of bottle, and a few chosen words you can
- Increase your chances of getting free
upgrades on flights
- Get yourself a seat on a crowded bus
/ train
- Avoid waiting in long lines
- Learn the tricks that will be used on
you when you go shopping
This
bonus is only available for the next 90 days.
After that,
I will either put the price up or remove the bonus......or both.
You
have to take the step. Buying the product isn't enough, you
have to apply the information contained. You have to use it.
And if you buy the product, and sell one private composite, then
it's already paid for itself. Put simply, you cannot lose.
Buy today, and start reaping the rewards that you
deserve. Use the button below to take you to the order page.

OR:
We realise that some people don't like
to use their credit card over the internet. If this is the
case, the following link will allow you to print out an order form
which you can mail to us with your cheque or postal order.
Once your payment has been processed, we will email you products
directly to you. IT IS THEREFOR ESSENTIAL THAT YOU
PUT YOUR EMAIL ADDRESS ON THE ORDER FORM.
Printable
order form
Kind regards
Stephen Hudson BDS, MFGDP
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