RECENTLY UPDATED FOR nGDS/nPDS, AND STILL APPLICABLE TO PRIVATE PRACTICE

 

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See what people are saying about my

Practice System Templates

 

"What Stephen Hudson has done here is what every dental principal and, for that matter, small business owner, should do - he has deconstructed important aspects of his practices' daily activity into easy to follow systems. This keeps his team on track and keeps the performance of the business within pre-determined parameters - ensuring "More Profit in Less Time".

Chris Barrow, The Business Coaching Company

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Ever attended business coaching courses and understood the value of having 'systems,' in place to take control of your practice, but never quite found the time to write them down and share with the team? Well, Stephen has saved me many hours of time by creating all the system templates you could ever need for a busy practice which allows me to easily share my ideas with my staff. We now have an accessible set of documented systems so our team can run a more efficient, profitable and happier workplace.

Many thanks Stephen,

Dave Mantle


Smilecare Dental Clinic

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"Thank you for your products.  The first thing we did was laminate the flow charts, and introduce the systems into our staff training.  It has helped a great deal"

Adam Toft - BDS

 

 

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Dentists are drowning in red tape.  Your practice is drowning in chaos!

 

Take Control of your dental practice - don't let your practice take control of you.

 

From Stephen Hudson BDS, MFGDP, DRDP

Wednesday, 10.47 AM

Dear Friend

Let me ask you a question. Which scenario do you prefer?

 

  • A practice that runs itself, with or without a practice manager
  • A practice where the dentist is constantly being distracted from his or her clinical work by petty and nagging problems, and where mistakes and errors frequently crop up


Wouldn't it be nice for you to know that if X happens, then a member of your staff will do Y, without you having to tell them every time? Well there is a way.

"One of my favourite quotations from Michael Gerber (Author: The E-Myth Revisited) is that, "there is no performance without accountability and no accountability without measurement". One of the key reasons that small businesses fail is that they fail to implement robust systems to orchestrate the actions of their people and ensure consistency in the delivery of all aspects of the business, from dentistry to the customer service experience. I have worked with over 400 UK dental practices in the last 7 years and have seen for myself that a practice with systems evolves more rapidly than one without - it's as simple as that." - Chris Barrow, The Business Coaching Company

Written practice systems allow members of staff to deal with situations whilst referring to known guidelines. This means you know how they are going to react in a given situation. As Paddi Lund would say "Don't blame the person, blame the system". If there is no written system, then your staff members are left to do the best they can, with limited resources. This will of course lead to people making mistakes, or bothering you in the middle of a surgical extraction. Is this to say that written systems are the cure for all ills? Of course not, but they will help considerably, especially when everyone is singing off the same hymn sheet.

Well, there are three ways you can deal with this. You can just not bother, and carry on as you have been doing (some people do, after all, enjoy working in chaos). You could of course write down your own systems, which will take several weeks of your life. Then there is the third option. You can buy a template version, which can be adjusted to your practices individual needs. That is what this is all about.

The product on sale here will give you written systems for Non-Clinical aspects of your practice:

  • Dealing with patient complaints
  • Dealing with emergency appointments
  • Avoiding violence in the workplace
  • Accepting patients for treatment
  • Cancelling patients
  • Dealing with consistant non attenders
  • Writing a day-list
  • Late cancellations and missed appointments- what to say to the patient
  • Getting accounts paid
  • Employment - Dismissal/Selection/Recruitment
  • Monitoring the money flowing into your practice
  • Fire precautions
  • Grading patients so that YOU select the ones you want to treat
  • Preparing yourself for staff illness
  • Monitoring the flow of laboratory work to and from your practice
  • Dealing with patient and staff lateness
  • The use of Dental Menus
  • Nursing duties
  • Reception duties


This is a sample of some of the topics covered by my system templates. And what will these systems mean to you as a practice owner?

  • It should increase the value of your practice
  • It should improve cash flow. You should increase the money taken, and decrease the incidence of bad debts
  • It should help you get rid of the patients you don't want to treat. Remember D is for de-register.
    It should result in a decrease in appointments cancelled at short notice
  • There will be more flow to your practice, more order (and avoid things like not having the correct lab-work for a patient on the day of their appointment)
  • It will help you to have a practice with the patients and staff YOU want. How many dentists can truly say that?

Practice Systems Templates:

Downloadable to your PC as a Microsoft Word document

Here is a sample page from your product:


"Grading patients

 

  Every patient is different. Some will be pleasant to treat, and others will be abusive and obnoxious. The ideal is to have a practice of pleasant patients, without having to deal with the ones who cause trouble. There are several reasons for this

 

  • More pleasant working environment
  • More satisfied patients
  • Less demanding patients, thus appointments are easier to make
  • Less incidence of verbal/physical abuse
  • A constant influx of new top class patients by referral from other patients
  • The provision of more private work, and thus higher practice income
  • Higher quality treatment
  • Higher staff wages
  • More can be spent on practice infrastructure
  • Higher practice valuation
  • More understanding patients should something go wrong
  • More loyal patient base

 

Patients are placed into 4 categories:

 

    A) These patients are financially well off, they love what you do, and are well liked by the staff. They are able to afford top quality dentistry and are prepared to pay for it. These should make up 20% of your patient base.

    B) These patients are not so financially well off. They don't have the resources to pay for expensive dentistry. However, they are pleasant, and a pleasure to treat. They are respectful and understanding, and as such illicit the best from the staff of this practice. They should represent 80% of the practice.

    C) These patients can take us or leave us. They aren't convinced about us, and will often cancel appointments at late notice. They will miss appointments, and take time paying their bills. They will often balk at the price of treatment, and know their rights. Although not outwardly unpleasant, we do not look forward to treating them. They may well be financially secure. They should be removed from the dentists list as soon as is practicable.

    D) These patients should be removed as a priority. They are often aggressive and/or abusive. They will object to everything, and are often rude and cantankerous. They are known as "heart sink" patients, they know their rights to the letter, and are overly demanding. They are not to be treated no matter how much money they are willing to pay. "

 

So why did I write this? Quite simple: I got ANGRY. I was fed up with bashing my head up against a wall. The same problems kept occurring, no matter what I said or did. Unless you lay it on the line in bold print for people to follow step by step, chaos and disorder will sneak in there. Do you think Formula 1 pit stops follow written systems and guidelines? Your damn right they do. Everyone knows exactly what to do in every situation. They have practiced it until they can do it in their sleep. Do you think Airline pilots know what to do in an emergency? Well, they are examined in simulators every 6 months, to see if they can follow the systems they learnt in training. If they fail they are instantly sacked. With 200 lives on the line, I don't think that's too harsh.

The idea here is that you take the template, incorporate it into your staff meetings (you do have staff meetings I hope), and work with your staff to formulate the systems that work best for you. You can make the necessary adjustments and save yourself not just hours, but days (maybe even weeks).  This is why the product is downloadable in Microsoft WORD format for your PC.  This allows you to adjust it to your own needs.

So what do I expect in return for this? £300, £200? This is what some practice manual/ clinical governance packages cost, and none that I know of deal with written systems of this sort. I don't want that much. No my friend, this labour saving device will cost you less than your TV licence fee. For the price of $144.12 (+ 17.5% VAT ) it is yours to use and modify to your own practice requirements (within the restrictions of the copy write agreement of course). But remember, you have to buy it to get the benefits................

 

But hold on

I can do better than that price.  Even though I have recently updated this product, I am feeling a little light headed today.  Buy this product within the next 30 days and you can have ot for the old price of 

$84.12 (+ 17.5% VAT )

 

That's a $60 saving, and only if you buy within the next 30 days.

 


But wait, there's more...

Buy now and I will throw in an extra bonus. Buy within the next 30 days and I will throw in a Clinical Systems package free of charge. Not only that, but I will include some idiot proof flow charts for certain key systems.


Still undecided? Then try this test. Take the five following scenarios, and ask each member of staff how they would deal with this situation:

  1. A patient arrives 15 minutes late for a 30 minute appointment
  2. A patient has finished treatment, and asks if they can "pop a cheque in at the end of the month"
  3. The receptionist phones in sick
  4. The dentist is running 40 minutes late
  5. A patient walks in off the street. He wants to speak to the dentist, and he wants to speak to him/her NOW.


You may be unpleasantly surprised.

So for reduced rate of $84.12 (+ 17.5% VAT ) you get:

 

  • 70 pages of Non clinical systems - these are Generic templates designed to be modified by any dental practice, NHS or private
  • Free Clinical system pack
  • Free flow chart pack

 

but only if you order within the next 30 days.

 

Click on the button to buy now.

 

OR:

We realise that some people don't like to use their credit card over the internet.  If this is the case, the following link will allow you to print out an order form which you can mail to us with your cheque or postal order.  Once your payment has been processed, we will email you products directly to you.  IT IS THEREFOR ESSENTIAL THAT YOU PUT YOUR EMAIL ADDRESS ON THE ORDER FORM.

 

Printable order form

 

Remember, order now to get your 30 day reduced price.

I leave you with one final thought:

"What Stephen Hudson has done here is what every dental principal and, for that matter, small business owner, should do - he has deconstructed important aspects of his practices' daily activity into easy to follow systems. This keeps his team on track and keeps the performance of the business within pre-determined parameters - ensuring "More Profit in Less Time".Chris Barrow, The Business Coaching Company

Regards

Stephen Hudson BDS, MFGDP, DRDP


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